How can we help?

When buying cryptocurrency

• Order opened with our team
• You provide a receipt that you have sent us the funds, usually with a photo of the transaction
• Price locked in and trade executed
• Funds clear on our end (typically within 1 – 3 business days depending on bank transfer times)
• Coins are released to your nominated wallet

We determine the price for the cryptocurrencies in the most fair way possible – using the highest liquidity exchanges as global benchmarks.

1. Bitcoin’s price is determined by an average of the highest liquidity exchanges globally
2. For other cryptocurrencies, the price is based on the exchange with the largest trading volume
3. To reward frequent clients, our variable fee rate decreases as your trading volume with us increases. Contact your broker today.

Yes!  we’ve had many happy clients from the United States, New Zealand, United Kingdom, Canada, Singapore, and Switzerland, amongst many others

Yes. We are able to facilitate trading with all entity structures, such as companies, trusts, and superannuation funds.

You can reset your password in 3 simple steps:

1. Enter your email
2. Enter PIN
3. Enter new password

Please make sure that you keep your password in a safe place and do not disclose it to any third parties.

Once you become a verified client, you will have access to all of Optus Traders products and services. Verify your profile by uploading clear colour copies (mobile photo or a scan) of the following documents:

1.  Proof of identity – passport, national identity card or driving license (if your identification document also states your correct residential address, then an additional proof of address document may not be required.)
2. Proof of address – bank/card statement or utility bill. Examples of documents which can be provided are:
   Water/gas/electric/internet/telephone bill.
3. Residency certificate or tenancy contract.

Optus Traders offers a variety of cryptocurrency payment methods including Bitcoin, Bitcoin Cash and Etherum.

You should note that we do not accept cash deposits.

You can find full details on your transactions in Optus Traders by following the steps below.

1. Go to ‘Transaction’.
2. Find the relevant transaction.
3. Click on the transaction ID number.